Customer Portal

What can I do on the MyAccess App?

You can view your policies, ID Cards, service team members, request policy changes and access additional agency resources.

Is there a difference between the MyAccess App and my carrier’s app? (FYI, a “carrier” is the actual insurance company, examples include Mercury, Travelers, Hartford, etc.)

Yes. While you can do a lot on our MyAccess app you cannot file claims,  pay the carrier any premium due and even get late pay reminders pushed to your phone. Those particular items are accessed through your carrier’s app.

Do I have to use the MyAccess App or can I just email or call my agent or account manager?

Like many service businesses, we have different levels of service for different types of client accounts. We LOVE our customers and if you need a live person, we will never no. That being said, for our personal insurance customers that have one or two policies with us we typically default service to the MyAccess app as there are not as many moving pieces to the account. For individuals and families that have more than two policies or more complicated needs we sometimes prefer to chat via phone or via email to ensure we get the job done right.

Why did we decide to start utilizing the MyAccess App in many cases instead of email or phone?

We understand our customers want immediate service wherever they are at any time. Because our customers all have a dedicated account manager sometimes that person may already be on a call or have several emails to return at once. We want to avoid having to force our customers to wait for a phone call back or a reply on an email.

If you have any issues or feedback on the My Access App we want to hear it! Please let us know directly at FRPWoodlandHills@FoundationRP.com