Commercial Lines Lead

Woodland Hills, CA

Gaspar Insurance is currently seeking a full-time Commercial Lines Lead with a great attitude and strong work ethic to join our amazing staff at our Woodland Hills, CA office location!

The ideal candidate has a bachelor’s degree as well as professional level experience in the insurance industry as Commercial Lines Account Manager. He or she must have a pleasant and courteous personality, refined customer service skills, strong technical skills, and excellent communication skills. Eligible Candidate’s must demonstrate strong leadership skills to keep an organized and functional department within a growing organization.

 

Salary:

DOE

 

Who We Are:

Gaspar Insurance Services is a full-service insurance agency specializing in protecting individuals and businesses of all sizes. We are headquartered in Woodland Hills, California with branches in Simi Valley, California and in Cherry Hill, New Jersey, We offer protection to clients nationwide. Our independent agents shop A-rated carriers to find the best possible protection at unbeatable rates. We aim to build personal relationships with clients while delivering world class service.

 

Perks:

  • Two weeks PTO (80 hours)
  • Medical, Dental, and Vision Insurance eligible to enroll following 30 days of employment
  • 401K with company match eligible after 90 days of employment
  • Weekly yoga
  • Breakroom with stocked with snacks
  • Team building events and parties
  • Paid sick time
  • Paid holidays
  • Personal growth/Training courses

 

Qualifications/Skills:

  • Minimum 5 years of experience as a Commercial Lines Account Manager
  • Minimum 2 years of experience in a Management level position
  • Experience with a wide variety of commercial lines policies
  • Must be able to multitask, delegate, and demonstrate execution a
  • Must be able to interact with a wide variety of personalities
  • Must have strong organizational and planning skills
  • Must have the ability to implement efficiencies and problem solve
  • Must have robust excel skills
  • Must have good written communication skills
  • CIC, CRM, or CISR preferred but not required
  • Experience with Applied EPIC preferred but not required
  • Bachelor’s Degree preferred but not required 

 

Job Responsibilities:

  • Oversee and manage Customer Service Representatives (CSRs), including coaching, disciplining, mentoring, and enforcing policies and procedures
  • Help on-board new CSRs, communicate job expectations, and utilize personal expertise and skill set for training
  • Evaluate individual CSR job performance semi-annually, identify and address developmental needs
  • Create Commercial Audit procedures
  • Analysis of procedures and implementing streamlining
  • Train and oversee outsourced positions within department (Staff Boom)
  • Delegate workload when team members are out of office (sick/vacation)
  • Handle low level escalated customer service issues before elevation to upper management
  • Resolve accounting disputes within department
  • Update company Playbook when workflow or procedures change
  • Service an assigned book of business and fulfill standard CSR duties  

Details:

  • Schedule: 8:00AM-5:00PM Monday-Friday
  • Job Type: Full-time